What languages does Wordy support? How does this affect deadlines?

You can create jobs only in the main variants of English: US, UK, Canadian and Australian. There were plans to extend Wordy to other languages, but this proved too difficult (or costly?) to implement. Many of our editors can work with several flavours of English, so jobs can be claimed at all times of the day. However, note that, for example, many editors who work with US English are based in the US. Similarly, many of those who work with UK English are based in the UK. Ditto for Canadian and Australian English, but we have fewer editors who can work with these two versions of English. And although our editors are freelancers and can choose their own working hours, many of them do work office hours, so please be aware of time zones when creating an urgent job.

For instance, if you’ve been working all night on an important document and upload it to Wordy at 2 am EST, you may find that no US-based editors are available. However, that’s 7 am in the UK (depending on the time of year). So, creating the job as UK English is one way to expedite it. In many cases, the differences between UK and US English don’t arise, so posting as the wrong form of English may work for you. Of course, if you’re happy to wait until our editors on the East Coast wake up, then you can leave the job as US English.

In brief, how does wordy.com Wordy work? How can I integrate it into my workflow?

In traditional publishing, the workflow is from author to copy-editor to typesetter to proofreader, with queries being passed back to the author at each stage. Wordy provides both copy-editing and proofreading. We also have the rewrite option that provides a more substantive level of editing. You just fit Wordy into your process based on your needs. If these needs are slightly different to the norm, just add a brief to the editor.

You create a job by uploading a document, choosing options and completing the check-out  process. The document then goes into a queue, where it is visible to editors who can work with the variant of English specified. You can add comments to the job if necessary. Editors who are online will then review your brief and comments and may have a quick look at the document to check whether the subject matter is right for them. A suitable editor will then claim your job, and you will get a notification depending on how these are set up in your profile.

When the job is complete, the editor will upload the edited or proofread document and you will get another notification. At any point once a job has been claimed, you can send messages to the editor, who can also send messages to you.

Author queries may be done as messages (more immediate) or as comments in the document (better context). You can either deal with these yourself or reply via messages to your editor, who may as a result upload a new version of your document.

If you’re happy with the result, that’s it. The job will automatically be marked as delivered after a few days and closed. If you’re not, then in the first instance, please send a message to your editor. I’m going to post another article on disputes.

News

We still have some glitches after whatever happened, but most things seem to be working more or less normally.

News

 Some users are still experiencing problems with logging into Wordy.  The Support Team are working on it.

Wordy news

 So, after the weekend's disruption, Wordy.com seems to be up and running.

Live help is available!

What does that mean? It means that me or one of my colleagues is currently logged into a chat system powered by Olark. This is known as first-line support. We’re not techies but regular Wordy editors with lots of experience in using Wordy. Clients, prospective clients and other editors can use the system to ask questions about Wordy in particular. We can also answer questions about English grammar and related topics, but that isn’t the main role of the chat system and we may be too busy to deal with general requests. If we can’t answer a question, we’ll ask for your email address and forward the question onto the main support team, who will respond to you directly by email.

If the chat box is showing “Questions?”, then it brings up a form that allows you to send a message to the main support team. The “Contact us” form (https://www.wordy.com/contact-us/) uses the same sort of form. Wordy has an FAQ (https://www.wordy.com/faq/), which you may find answers your question. The FAQ also acts as a “How to get started guide to using Wordy”. Finally, there’s the tour (https://www.wordy.com/tour/) for those wondering whether Wordy is right for them. Note that we are not currently recruiting editors.

Please be aware that Wordy has a small support team, so someone is not always immediately available to deal with support queries.