What does that mean? It means that me or one of my
colleagues is currently logged into a chat system powered by Olark. This is
known as first-line support. We’re not techies but regular Wordy editors with
lots of experience in using Wordy. Clients, prospective clients and other
editors can use the system to ask questions about Wordy in particular. We can
also answer questions about English grammar and related topics, but that isn’t
the main role of the chat system and we may be too busy to deal with general
requests. If we can’t answer a question, we’ll ask for your email address and
forward the question onto the main support team, who will respond to you
directly by email.
If the chat box is showing “Questions?”, then it brings up a
form that allows you to send a message to the main support team. The “Contact
us” form (https://www.wordy.com/contact-us/)
uses the same sort of form. Wordy has an FAQ (https://www.wordy.com/faq/), which you
may find answers your question. The FAQ also acts as a “How to get started
guide to using Wordy”. Finally, there’s the tour (https://www.wordy.com/tour/) for those
wondering whether Wordy is right for them. Note that we are not currently
recruiting editors.
Please be aware that Wordy has a small support team, so
someone is not always immediately available to deal with support queries.
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